Cancellations & Returns
How cancellation or return requests are handled for specification-led packing and seller-supply orders.
Last updated: 23 August 2026.
Before an order is confirmed
A website or WhatsApp enquiry is not itself a final order. Please confirm the exact product, size/specification, quantity, price and applicable fulfilment terms before payment.
Cancellation requests
If you need to cancel a confirmed order, contact the business as early as possible. Whether cancellation is possible depends on the order status and whether goods have already been procured, prepared, customised, packed or handed to a transporter.
Returns and discrepancies
If the supplied item appears materially different from the confirmed specification, quantity or visible condition, contact the business with the order details and clear photos where relevant. The available resolution will be confirmed after the issue is reviewed.
Specification-led and customised goods
Products sourced, cut, packed or manufactured to a buyer-specific size, quantity or specification may have different cancellation or return conditions. Any such condition should be confirmed as part of the quotation/order before payment.
Do not send goods back without confirmation
Please obtain return instructions before sending or handing goods back. A return sent without prior confirmation may not be accepted or may create avoidable transport costs.
Legal rights
Nothing on this page is intended to exclude rights that cannot lawfully be excluded under applicable law.